This shipping and delivery policy covers our merchandise delivery services, party equipment rentals, and digital service delivery methods for BBCastle Private Limited.

1. Service Types

Digital Services (No Shipping Required)

• Online booking confirmations
• Digital vouchers and gift certificates
• E-tickets for events and activities
• Membership cards (digital)
• Photo packages (digital download)

Physical Products

• Branded merchandise and souvenirs
• Gift vouchers (physical cards)
• Party supplies and decorations
• Printed certificates and awards
• Promotional materials

Equipment Rental & Delivery

• Inflatable equipment for home parties
• Party equipment packages
• Safety equipment and accessories
• Audio/visual equipment for events

2. Delivery Areas

Local Delivery Zone

• Within 25km radius of BBCastle Private Limited
• Same-day or next-day delivery available
• Free delivery for orders over $150
• Standard delivery fee: $15

Extended Delivery Zone

• 25-50km radius from our location
• 1-2 business days delivery
• Delivery fee: $25-45 based on distance
• Large equipment delivery: Additional charges apply

National Shipping

• Merchandise and gift vouchers only
• 3-7 business days via courier service
• Shipping costs calculated at checkout
• Express shipping available for additional cost

3. Delivery Methods

Standard Delivery

• Regular business hours (9 AM - 5 PM)
• Signature required for valuable items
• Safe place delivery available upon request
• SMS/email notifications provided

Express Delivery

• Same-day delivery (orders placed before 12 PM)
• Time-specific delivery windows available
• Premium pricing applies
• Subject to availability and location

Click & Collect

• Free pickup from BBCastle Private Limited
• Available during operating hours
• 24-hour advance notice required
• Valid ID required for collection

4. Equipment Rental Delivery

Setup and Installation

• Professional setup included in rental fee
• Safety inspection before handover
• Operating instructions provided
• Emergency contact details supplied

Delivery Schedule

• Morning delivery: 8 AM - 12 PM
• Afternoon delivery: 1 PM - 5 PM
• Weekend delivery: Saturday and Sunday available
• Holiday delivery: Limited availability

Collection After Event

• Next business day collection included
• Extended rental available for additional fee
• Customer responsible for equipment security
• Late collection fees may apply

5. Shipping Costs

Merchandise Shipping

• Local delivery: $10-15
• National standard shipping: $20-35
• Express shipping: $35-55
• Free shipping on orders over $100

Equipment Delivery

• Small equipment: $25-40
• Large inflatables: $50-80
• Complete party packages: $60-120
• Distance-based pricing applies

6. Processing Times

Order Processing

• Digital products: Instant delivery
• In-stock merchandise: 1-2 business days
• Custom items: 3-5 business days
• Equipment rentals: 24-48 hours notice required

Peak Season Delays

• Holiday periods may extend processing time
• Summer season high demand periods
• School holiday busy periods
• Advanced booking recommended

7. Delivery Requirements

Address Requirements

• Complete and accurate delivery address
• Contact phone number mandatory
• Special delivery instructions welcome
• Business or residential address accepted

Access Requirements

• Clear access path for delivery vehicles
• Suitable space for equipment setup
• Power supply access for inflatable equipment
• Level ground for safe installation

8. Tracking and Notifications

Order Tracking

• Tracking numbers provided for all shipments
• Real-time delivery status updates
• SMS and email notifications
• Estimated delivery time windows

Communication

• Confirmation when order is processed
• Dispatch notification with tracking details
• Delivery attempt notifications
• Successful delivery confirmation

9. Failed Delivery Attempts

Redelivery Process

• Up to 3 delivery attempts included
• Redelivery fees apply after failed attempts
• Customer can reschedule delivery
• Collection from depot available

Storage and Return

• Items held at depot for 7 days
• Return to sender after holding period
• Redelivery charges apply
• Storage fees may be applicable

10. Damaged or Lost Items

Damage During Transit

• Report damage within 24 hours
• Photographic evidence required
• Replacement or refund provided
• No additional charges for replacement

Lost Packages

• Investigation period: 5-7 business days
• Full refund or replacement offered
• Priority replacement for time-sensitive items

11. Special Delivery Services

Gift Delivery

• Gift wrapping service available
• Personalized message cards
• Surprise delivery arrangements
• Special occasion scheduling

Corporate Delivery

• Bulk order delivery services
• Scheduled delivery programs
• Multiple location delivery
• Corporate account benefits

Contact for Delivery Issues

For delivery-related inquiries:

• BOOM ADVENTURE PARK
• Address: Gokulpura link rd, near Rawan gate powerhouse, kalwar road, Jhotwara, jaipur
• Email: contact@thebbc.in
• Phone: +917340088714
• Website: TheBBC.in
• Customer Service Hours: Monday-Friday 9 AM - 6 PM

Last updated: August 27, 2025