Your privacy is important to us. This privacy policy explains how BBCastle Private Limited collects, uses, and protects your personal information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact details (phone number, email address)
• Billing and payment information
• Age information for safety purposes
• Emergency contact details
• Health information relevant to participation
• Booking and reservation details

Automatically Collected Information

• IP address and device information
• Browser type and version
• Website usage patterns and preferences
• Location data (if permitted)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing bookings and managing reservations
• Providing customer service and support
• Ensuring safety and security of our facilities
• Processing payments and managing accounts
• Communicating about your bookings and our services
• Improving our website and services
• Marketing communications (with your consent)
• Complying with legal obligations

3. Legal Basis for Processing

We process your personal information based on:

• Contract: To fulfill our service obligations to you
• Legitimate Interest: To improve our services and ensure safety
• Consent: For marketing communications and optional services
• Legal Obligation: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We may share your information with:

Service Providers

• Payment processors for transaction handling
• Booking system providers
• Email and communication service providers
• Website hosting and maintenance providers

Legal Requirements

• Law enforcement agencies when legally required
• Emergency services in case of health or safety incidents
• Regulatory authorities as required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Secure payment processing systems

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain safety and security records

Typically, we retain booking information for 7 years and marketing preferences until you opt out.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restriction: Limit how we use your information
• Portability: Receive your data in a portable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

8. Cookies and Tracking

Our website uses cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

We take special care to protect children's privacy:

• We do not knowingly collect personal information from children under 13
• Parental consent is required for children's participation
• Parents can request access to or deletion of their child's information
• Children's safety information is kept confidential and secure

11. International Data Transfers

If we transfer your data outside your country, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Marketing Communications

With your consent, we may send you:

• Promotional offers and special events
• Newsletter updates about our services
• Birthday and anniversary greetings

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. When we make significant changes, we will:

• Post the updated policy on our website
• Update the "last modified" date
• Notify you via email if required by law

14. Contact Us

If you have questions about this privacy policy or want to exercise your rights, please contact us:

Last updated: August 27, 2025