This refund policy explains the circumstances under which refunds are available and the process for requesting refunds at BBCastle Private Limited.

1. Refund Eligibility

Full Refund Scenarios

• Cancellation made 24+ hours before scheduled visit
• Facility closure due to severe weather conditions
• Equipment malfunction preventing use of booked facilities
• Emergency situations beyond customer control
• Facility closure due to unforeseen circumstances
• Double booking errors on our part

Partial Refund Scenarios

• Cancellation made 12-24 hours before visit (50% refund)
• Early departure due to personal emergency (prorated refund)
• Reduced facility access due to maintenance (prorated refund)

No Refund Scenarios

• Cancellation made less than 12 hours before visit
• No-shows without prior notice
• Removal due to violation of safety rules
• Personal change of mind after arrival
• Weather conditions considered safe for operation
• Inability to participate due to undisclosed health conditions

2. Refund Process

How to Request a Refund

1. Contact us as soon as possible via phone or email
2. Provide your booking reference number
3. Explain the reason for refund request
4. Submit any supporting documentation if required
5. Await confirmation and processing

Required Information

• Full name and contact details
• Booking reference number
• Date and time of original booking
• Reason for refund request
• Preferred refund method

3. Refund Timeline

Processing Times

• Credit/Debit Cards: 5-10 business days
• Digital Wallets: 3-5 business days
• Bank Transfers: 3-7 business days
• Cash Payments: Available immediately on-site

Approval Process

• Refund requests reviewed within 24 hours
• Email confirmation sent upon approval
• Processing begins immediately after approval
• Status updates provided throughout the process

4. Weather-Related Refunds

Severe Weather Conditions

Full refunds or rescheduling offered for:

• Heavy rain or thunderstorms
• High winds (exceeding safety limits)
• Extreme temperatures
• Other hazardous weather conditions

Alternative Options

• Reschedule to another available date
• Receive full refund
• Credit voucher valid for 12 months

5. Group Booking Refunds

Large Group Policies

• Different terms may apply for groups of 15+
• Deposit may be non-refundable within 7 days of event
• Partial group size reduction may incur fees
• Corporate bookings subject to contract terms

Special Events

• Birthday parties: 48-hour cancellation required
• Corporate events: 72-hour notice required
• Special occasion bookings: Custom terms apply

6. Credit Vouchers

Voucher Terms

• Valid for 12 months from issue date
• Transferable to family members
• Can be used for any services
• No cash value or refund on vouchers
• Must be redeemed in full (no partial use)

Voucher Benefits

• Flexible date selection
• Protection against price increases
• Extended validity period
• Easy online redemption

7. Medical Emergency Refunds

Special consideration for medical emergencies:

• Medical certificate may be required
• Full refund typically granted
• Alternative date offered if preferred
• Compassionate handling of situations

8. Refund Methods

Original Payment Method

• Refunds processed to original payment source
• Credit card refunds to the same card
• Bank transfer refunds to original account

Alternative Methods

• Bank transfer if original method unavailable
• Credit voucher as alternative option
• Cash refund for cash payments (on-site only)

9. Disputes and Appeals

If you disagree with our refund decision:

• Submit additional documentation
• Request manager review
• Escalate to customer service supervisor
• Final decision communicated within 48 hours

10. Special Circumstances

Force Majeure Events

• Natural disasters
• Government restrictions
• Public health emergencies
• Other events beyond our control

Full refunds or rescheduling available for such events.

Contact for Refund Requests

To request a refund:

• BOOM ADVENTURE PARK
• Address: Gokulpura link rd, near Rawan gate powerhouse, kalwar road, Jhotwara, jaipur
• Email: contact@thebbc.in
• Phone: +917340088714
• Website: TheBBC.in
• In-Person: Visit our customer service desk

Last updated: August 27, 2025