This payment policy outlines the accepted payment methods, billing procedures, and payment terms for BBCastle Private Limited services.

1. Accepted Payment Methods

We accept the following payment methods for bookings and services:

Online Payments

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• Digital Wallets (PayPal, Apple Pay, Google Pay)
• Online Banking Transfers
• Razorpay Gateway (Secure Payment Processing)

On-Site Payments

• Cash payments at the facility
• Card payments via POS terminal
• Mobile payment apps

2. Payment Terms

Advance Bookings

• Full payment is required at the time of booking
• Bookings are confirmed only after successful payment
• No booking will be held without payment confirmation
• Payment receipts will be sent via email

Group Bookings

• 50% deposit required for group bookings (10+ people)
• Remaining balance due 48 hours before the event
• Corporate bookings may arrange payment terms in advance

Walk-in Customers

• Payment required before entry to facilities
• Subject to availability
• No advance booking guarantees for walk-ins

3. Pricing and Fees

Standard Pricing

• All prices are displayed in local currency
• Prices include applicable taxes unless stated otherwise
• Special promotional rates may apply during certain periods
• Group discounts available for parties of 15 or more

Additional Fees

• Late cancellation fees may apply (see refund policy)
• Extra charges for extended time beyond booked duration
• Equipment damage fees as per terms and conditions
• No hidden fees - all charges clearly disclosed

4. Payment Security

We prioritize the security of your payment information:

• SSL encryption for all online transactions
• PCI DSS compliant payment processing
• No storage of complete credit card information
• Secure payment gateways (Razorpay, PayPal)
• Fraud protection measures in place
• Regular security audits and updates

5. Payment Confirmation

• Instant email confirmation for successful payments
• SMS notifications for booking confirmations
• Payment receipts available for download
• Booking reference numbers provided

6. Failed Payments

In case of payment failures:

• Immediate notification via email/SMS
• Opportunity to retry payment within 30 minutes
• Booking will be cancelled if payment is not completed
• Alternative payment methods can be attempted

7. Currency and Exchange Rates

• All prices quoted in local currency
• International cards subject to bank exchange rates
• Currency conversion fees may apply (charged by your bank)
• We are not responsible for currency fluctuation charges

8. Receipts and Invoices

• Electronic receipts sent immediately after payment
• Detailed invoices available upon request
• Tax invoices provided for business customers
• Receipt reprints available for up to 12 months

9. Disputes and Chargebacks

For payment disputes:

• Contact us directly before initiating chargebacks
• Provide booking reference and payment details
• Most issues can be resolved within 48 hours
• Documentation required for dispute resolution

10. Price Changes

• Prices may change without prior notice
• Confirmed bookings honor the paid price
• Seasonal pricing may apply during peak times
• Special offers and discounts are time-limited

Contact for Payment Issues

For payment-related inquiries:

• BOOM ADVENTURE PARK
• Address: Gokulpura link rd, near Rawan gate powerhouse, kalwar road, Jhotwara, jaipur
• Email: contact@thebbc.in
• Phone: +917340088714
• Website: TheBBC.in
• Business Hours: Mon - Fri, 9 AM - 5 PM

Last updated: August 27, 2025